Responder · Mobile app
Review and handle a lone-worker alert
Understand the alert, make contact and keep responder visibility clear.
- 01
Open the alert details
Select the lone-worker alert and check the person, group, time and status.
- 02
Review available context
Read the contact details and any location shown. Check when the information was recorded rather than assuming it describes the person’s current position.
- 03
Acknowledge and follow up
Use the acknowledgement control available to you and contact the person through the agreed route. Review responder information to help coordinate with colleagues.
- 04
Complete the agreed response
Follow your organisation’s escalation and resolution process. Do not treat an acknowledgement alone as confirmation that the situation has been resolved.
What to check afterwards
Other authorised responders can see the acknowledgement information. The operational follow-up remains your team’s responsibility.
Screen wording and available controls may vary with your app version and organisation’s permissions. If you cannot find the expected control, ask your administrator or contact the team.